Returns Guide
Izela Returns Guide
How Izela Works
Izela is a curated marketplace. When you place an order, each brand prepares and ships your items directly from their own space – be it their warehouse, storefront, or boutique – right to your doorstep. Because each item comes directly from the brand, if you need to make a return, each item will need to be shipped back separately in its own box with its own shipping label. This ensures it finds its way back to the correct brand partner.
We Have a 30 Day Return Policy
At Izela, we truly hope you love everything you receive. For items you wish to return we offer easy returns for eligible products within 30 days of the purchase date. A flat return fee of $7.00 per return shipment for US orders from US brands will be applied for all returns regardless of reason. For items from brands outside of the US and for orders shipping outside of the US, the customer will be responsible for the full cost of return shipping. You will receive an email confirmation once the return is completed.
To get started with a return, click here.
Non-returnable items include:
-Items marked as Final Sale
-Items 30 days past the delivery date
-Gift cards
-Items sold “As Is” or in “Open Box” condition
-Items that have been worn, washed, assembled, or otherwise fully unpackaged
-Items that do not include their attached original tag
-Items with damaged packaging (excludes damages from shipping) or items missing original packaging
-Personalized, monogrammed or customized items
-Swimwear that has been used or worn or is missing the sanitary liner and/or tags
Holiday Return Policy
Eligible items purchased between November 1 and December 15 may be returned by January 15 of the following year. Eligible items purchased after December 15 are subject to our standard 30-day return policy. A flat return fee of $7.00 per shipment will be applied for all returns, regardless of the reason.