Shipping Policy

Shipping Policy

At Izela, we're proud to offer a curated selection of unique products from independent brands. To provide you with the widest variety, each brand handles its own shipping. This means shipping times and methods may vary depending on the specific brand your item is coming from. We feature a range of brands, including small businesses that may have more limited resources.

How Shipping Works:

  • Direct from the Brand: Your order will be shipped directly from the brand that created your chosen item(s).
  • Individual Brand Policies: Each brand sets its own shipping methods, carriers (e.g., USPS, FedEx, UPS, DHL), and associated costs.
  • Combined Orders: If your order contains items from multiple brands, you will receive separate shipments and potentially separate tracking numbers.
  • Shipping Costs: We offer free shipping on all orders. Please see the Returns Policy for the cost of returns.

Estimated Shipping Times:

  • Average Delivery: For most items, you can expect delivery within 3 to 10 business days from the date of purchase. Please note that "business days" typically exclude weekends and public holidays.
  • Brand-Specific Times: Some brands may have longer processing or shipping times due to the nature of their products (e.g., made-to-order, small business, or international shipping). We encourage you to check these details before making a purchase.

Tracking Your Order:

  • Once your item has shipped, you will receive a shipping confirmation email that includes tracking information (if available) for each parcel.
  • You can also typically find your order status and tracking details by logging into your account on Izela and viewing your order history.

Important Notes:

  • Processing Time: Please allow 1-3 business days for orders to be processed by the brand before shipment, unless otherwise specified on the product page.
  • International Shipping: For international orders, customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
  • Delivery Issues: While we strive for smooth deliveries, unforeseen delays can occur. If you experience a significant delay or an issue with your delivery, please contact us at hello@izela.com and we will assist you in coordinating with the respective brand.
  • Shipping Address: Please ensure your shipping address is accurate and complete at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.

We appreciate your understanding and thank you for supporting the unique brands on Izela!